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Complaints & Returns

Instructions on withdrawal from the sales agreement

(information regarding the right to withdraw from the sales agreement)

 

The right of withdrawal from agreement

We hereby inform that you have the right to withdraw from this agreement within 14 days without giving any reasons.

The time for withdrawal from agreement expires after 14 days from the day:

  1. when you came into the possession of an item, or of the last of items if the agreement referred to the transfer of ownership of several items delivered separately, or of the last lot or piece of items if the agreement referred to the transfer of ownership of items delivered in different lots or pieces,
  2. when a person other than the carrier and indicated by you came into the possession of an item, or of the last of items if the agreement referred to the transfer of ownership of several items delivered separately, or of the last lot or piece of items if the agreement referred to the transfer of ownership of items delivered in different lots or pieces.

In order to exercise the right of withdrawal from the agreement you must notify ‘’DANHAN” Daniel Maciejewski, address: 6 Wiśniowa Street, 87-640 Czernikowo, email: shop@dyedyedone.com, phone: +48 660 372 708, about your decision to withdraw by way of a unilateral declaration (for example a letter sent by post or electronic mail).

You may use the form of withdrawal from agreement, but this is not obligatory.

In order to meet the deadline for withdrawal from agreement it is enough to send the information regarding exercise of your right to withdraw from agreement before the lapse of the deadline for withdrawal from agreement.

The right to withdraw from Agreement by the Consumer shall be excluded in the following cases:

      1. for rendering services, if the Seller has performed the service in full with express consent on the part of the Consumer who had been informed - before the service was commenced - that upon completion of the service he shall lose the right to withdraw from agreement;
      2. for an agreement the price or remuneration for which depends on fluctuations on the financial market that are beyond control of the Seller and that may occur before the lapse of the time allowed for withdrawal from the agreement;
      3. for an agreement where the subject of the service are non-prefabricated Goods manufactured as per the specifications of the Consumer or serving to satisfy his unique needs;
      4. for an agreement where the subject of the service are Goods which deteriorate quickly or have a short shelf life;
      5. for an agreement where the subject of the service are Goods delivered in a sealed packaging that cannot be returned if opened, due to health protection issues or for sanitary reasons, if the packaging is opened after delivery;
      6. for an agreement where the subject of the service are Goods which after delivery, due to their nature, remain inseparably connected with other items;
      7. for an agreement where the subject of the service are alcoholic beverages, the price of which was agreed on conclusion of the Sales Agreement, and which may be delivered only after 30 days, and the value of which depends on fluctuations on the market that are beyond control of the Seller;
      8. for an agreement where the Consumer expressly requested the Seller to visit him in order to perform an urgent repair or maintenance; if the Seller additionally performs other services than those requested by the Consumer, or if he delivers other Goods than the spare parts necessary for the repair or maintenance, the Consumer shall have the right to withdraw from agreement as regards the additional services or Goods;
      9. for an agreement where the subject of the service are audio or video recordings or computer software delivered in a sealed packaging, if the packaging is opened after delivery; the delivery of journals, periodicals or magazines, except for a subscription agreement;
      10. for an agreement concluded in a public auction;
      11. for an agreement for rendering services in the scope of accommodation, other than for residential purposes, transport of items, car rental, catering, services connected with leisure, entertainment, sports or cultural events, if the agreement indicates the day or period when the service is to be rendered;
      12. for an agreement for the delivery of digital content which is not recorded on a material carrier, if the performance of the service commences upon an express consent of the Consumer before the lapse of the time for withdrawal from agreement and after he has been informed by the Seller about losing the right to withdraw from the agreement.

 

 

Consequences of withdrawal from agreement

If you withdraw from this agreement, we shall return all the payments we have received from you, including the costs of delivery of the item (apart from additional costs resulting from the form of delivery you have selected other than the cheapest regular form of delivery we offer), immediately, and in any case not later than within 14 days from the day when we are informed about your decision about your exercise of the right to withdraw from this agreement. We will return the payment in the same manner you have selected for the original transaction, unless you have expressly agreed for another solution; in any case you shall not bear any costs in connection with such a return.

 

We may withhold the return payment until we receive the item or the proof of its return dispatch, whichever comes first, if the agreement referred to sales of an item.

 

If the agreement referred to a purchase of an item, please send us or hand us over the item
to the address: ‘’DANHAN” Daniel Maciejewski, 6 Wiśniowa Street, 87-640 Czernikowo, immediately, but in any case not later than within 14 days from the day when you informed us about withdrawal from this agreement. The deadline is deemed kept if you send us the item back before the lapse of 14 days.

 

 You will have to incur the direct costs of returning the item.

You are liable for any diminished value the item if the deterioration in value is attributable to the items having been handled in a manner other than that necessary for ascertaining their nature, features and how they function.

 

 

 

Instructions on withdrawal from the agreement for services

(information regarding the right to withdraw from the agreement for services)

 

The right of withdrawal from the agreement for services

We hereby inform that you have the right to withdraw from this agreement within 14 days without giving any reason. The time for withdrawal from agreement expires after 14 days from the day of its conclusion.

In order to exercise the right of withdrawal from the agreement you must notify ‘’DANHAN” Daniel Maciejewski, address: 6 Wiśniowa Street, 87-640 Czernikowo, email: shop@dyedyedone.com, phone: +48 660 372 708, about your decision to withdraw by way of a unilateral declaration (for example a letter sent by post or electronic mail).

You may use the form of withdrawal from agreement, but this is not obligatory.

In order to meet the deadline for withdrawal from agreement it is enough to send the information regarding exercise of your right to withdraw from agreement before the lapse of the deadline for withdrawal from agreement.

 

Consequences of withdrawal from agreement

In the case of withdrawal from this agreement, the Account will be deleted together with all the data you have provided and you will not be able to use the services rendered within the Account.

 

 


Form of withdrawal from agreement

 

"DANHAN" Daniel Maciejewski
6 Wiśniowa Street
87-640 Czernikowo
e-mail: shop@dyedyedone.com
phone: +48 660 372 708

....................................., date.....................................

 

Name and surname of the consumer(s):

..........................................................................................................................................................

Address of the consumer(s)

...........................................................................................................................................................

 


Form of withdrawal from agreement

(please complete and return this form Only if you wish to withdraw from the agreement)



Thisis to inform that I withdraw from the sales agreement for the follow In goods:

Name of the goods:

...................................................................................................................................................................................

...................................................................................................................................................................................

Date of the agreement:

...................................................................................................................................................................................



Yours sincerely


.....................................

 

 

 

 

Form of withdrawal from service agreement

 

"DANHAN" Daniel Maciejewski
6 Wiśniowa Street
87-640 Czernikowo
e-mail: shop@dyedyedone.com
phone: +48 660 372 708

....................................., date.....................................

 

Name and surname of the consumer(s):

..........................................................................................................................................................

Address of the consumer(s)

...........................................................................................................................................................

 

 

Form of withdrawal from service agreement

(please complete and return this form only if you wish to withdraw from the agreement)

 


Thisis to inform that I withdraw from the agreement for the provision of the following service:

Name of the service:

...................................................................................................................................................................................

...................................................................................................................................................................................

Date of the agreement:

...................................................................................................................................................................................





Yours sincerely

.....................................

 

 

 

 

Complaint for goods

 

"DANHAN" Daniel Maciejewski
6 Wiśniowa Street
87-640 Czernikowo
e-mail: shop@dyedyedone.com
phone: +48 660 372 708

.....................................,date ..................................

 

Name and surname of the consumer(s):

..........................................................................................................................................................

Address of the consumer(s)

...........................................................................................................................................................

 

Complaint for goods

This is to inform that the [product name]……………………………………………………I purchased on [date] ……………………..

is defective.
The defect is as follows:
...................................................................................................................................................................................

...................................................................................................................................................................................
The defect was found on [date] ..........................................................................

With regard to the above, under the Act of 23 April 1964 - the Civil Code, I request the following:

  • exchange of the goods under Article 561 § 1 of the Civil Code *)
  • repair of the goods free of charge under Article 561 § 1 of the Civil Code *)
  • price reduction in the amount of ……………………………….….. (in words: …………………………………… …………………………………………………………………………………………………………………………………………) PLN. Please return the indicated amount to the account …………………………………………………… ……………………………………………………….…………………………..……….. / by postal order to my address, under Article 560 § 1 of the Civil Code *)
  • I withdraw from the agreement and request a refund of the goods price to the account…………………………………………………………………………………………………………… /by postal order to my address under Article 560 § 1 of the Civil Code *)

Yours sincerely

 

………………………….……………………………..

*delete as appropriate

 

 

 

 

Complaint related to rendering electronic services

 

"DANHAN" Daniel Maciejewski
6 Wiśniowa Street
87-640 Czernikowo
e-mail: shop@dyedyedone.com
phone: +48 660 372 708

....................................., date.....................................

 

Name and surname of the consumer(s):

..........................................................................................................................................................

Address of the consumer(s)

...........................................................................................................................................................

 

Complaint related to rendering electronic services

 

Thisis to inform that in connection with using the Online Shop / rendering electronic services *) by the Seller
in the Shop www.dyedyedone.com I here by submit a complaint for the following service:

Name of the service:

...................................................................................................................................................................................

...................................................................................................................................................................................

Description of the problem:

...................................................................................................................................................................................

...................................................................................................................................................................................

...................................................................................................................................................................................

...................................................................................................................................................................................

...................................................................................................................................................................................

...................................................................................................................................................................................


Yours sincerely


..................................... 



*delete as appropriate

 

 

 

 

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